Encanto Isabela Madrigal Pop! Vinyl Figure (PRE-ORDER)

Shipping

We know when you place an order you would like to receive your items as soon as possible. Most of the time, we'll get your order processed and shipped out in 1-2 business days for in stock items. During periods of high volume, that can stretch to 3 days. You will be notified once your order has shipped. We primarily ship via USPS and UPS, but some times we may use FedEx or DHL depending on a number of factors. Orders that are $35 or more ship free within in the U.S. 48 contiguous states. International customers and customers outside of the U.S.48 contiguous states are responsible for shipping costs. Orders are fulfilled and shipped out of the state of Tennessee. If you have any questions or concerns we are here to help! Email us at support@wantedpops.com

Returns Policy

You may cancel your order anytime prior to your order being shipped. Any cancellations made after your order has shipped will not be processed. If your order has shipped, you must wait until you receive your order and follow the instructions for returns for a refund. Please note that all returns are subject to a restocking fee of up to 50% of order total and 100% shipping fee. Wanted Pops offers a mint guarantee for all items, unless otherwise advertised. All items returned must be in the same condition as when it was shipped to receive a refund. We are not responsible for items damaged during transit. Cancellation on Pre-Order items are subject to a fee of up to 25% if the manufacturer estimated date has not been changed. Since Pre-Order estimated dates are provided to us by the manufacturers, we are unable to guarantee a definitive delivery date. If Pre-Order dates are delayed by the manufacturer two times, you will receive an email to confirm if you would like to wait for the item(s) or if you would like to cancel all or portions of your Pre-Ordered items.

Funko Pops can show minor paint or packaging imperfections. Funko does not consider these defects. While we strive to deliver the best condition, we cannot accept returns due to minor flaws or minor package damage. Thank you for understanding.

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as it was when we shipped it, unopen or unused, with tags (if applicable), and in the original packaging. 

To start a return, you can contact us at support@wantedpops.com. If your return is accepted, we will supply you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. We are not responsible for the return shipping costs unless we are at fault. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We closely inspect all items before shipping and in most cases take pictures to serve as proof. We are not responsible for any damages caused during transit. We reserve the right to approve or deny any returns.

Exceptions / non-returnable items
Certain items cannot be returned, like damaged items in such case we are not at fault. We may make exceptions at our discretion in some cases. Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

IF WAITING IS NOT YOUR THING, DO NOT PRE-ORDER

ALL IN-STOCK SALES ARE FINAL WHEN YOU PLACE YOUR ORDER. 

ALL PRE-ORDER SALES ARE FINAL AFTER 24 HOURS. 

ALL SALES WHICH HAVE A MIX OF PRE-ORDER ITEMS AND IN-STOCK ITEMS ARE FINAL AFTER 24 HOURS.

We have lightning fast processing times. Once we receive an order containing only in-stock items, we usually process them within 1-3 hours. Once an order has shipped, we are unable to cancel it. Please refer to our Return and Refund Policy for instructions on how to request a return once your order is delivered.

Once an order is placed for in-stock items, you may cancel within 24 hours or before your order is shipped, whichever comes first.For pre-order items, you may cancel for free within 24 hours. For orders placed that have both in-stock and pre-order items, you may cancel a portion or the entire order within 24 hours of placing your order. ANY CANCELLATIONS AFTER 24 HOURS WILL INCUR A 25% CANCELLATION FEE

ORDERS DO NOT SHIP UNTIL ALL ITEMS ARE IN STOCK. If you would like to receive in-stock items before your pre-orders, we recommend placing separate orders.

We are unable to accept returns or exchanges, with the exception to the special conditions outlined in our Cancellation/Refund Policy.

Pre-Order FAQ

Q: Why do people pre-order?

A: We place orders based on pre-orders received. When you pre-order, we guarantee a reservation of the item for your order. Due to the limited amounts produced on some items by the manufacturer, we cannot guarantee restocks after the item is out of stock on our site.

Q: Does my pre-order guarantee I will get my items before everyone else?

A: Pre-orders only guarantee your order, it does not guarantee that you will get your item before everyone else. We do not control when we get shipments from our vendors. We do, however, ship out all pre-order items as soon as we receive and inspect our shipments.   

Q: When do you charge for pre-order items?

A: In order to guarantee your reservation, you are charged when you place your order. 

If you have any other questions, please do not hesitate to contact us at support@wantedpops.com. If you have a question about a current order, please mention your order number so we may assist you!

 By clicking the “YES” button before you finalize your order, you are acknowledging that you have read and agree with all our terms and policies.