Teenage Mutant Ninja Turtles II: The Secret of the Ooze Raphael Pop! Vinyl Figure

Returns Policy

You may cancel your order anytime prior to your order being shipped. Any cancellations made after your order has shipped will not be processed. If your order has shipped, you must wait until you receive your order and follow the instructions for returns for a refund. Please note that all returns are subject to a restocking fee of up to 50% of order total and 100% shipping fee. Wanted Pops offers a mint guarantee for all items, unless otherwise advertised. All items returned must be in the same condition as when it was shipped to receive a refund. We are not responsible for items damaged during transit. Cancellation on Pre-Order items are subject to a fee of up to 25% if the manufacturer estimated date has not been changed. Since Pre-Order estimated dates are provided to us by the manufacturers, we are unable to guarantee a definitive delivery date. If Pre-Order dates are delayed by the manufacturer two times, you will receive an email to confirm if you would like to wait for the item(s) or if you would like to cancel all or portions of your Pre-Ordered items.

Funko Pops can show minor paint or packaging imperfections. Funko does not consider these defects. While we strive to deliver the best condition, we cannot accept returns due to minor flaws or minor package damage. Thank you for understanding.

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as it was when we shipped it, unopen or unused, with tags (if applicable), and in the original packaging. 

To start a return, you can contact us at support@wantedpops.com. If your return is accepted, we will supply you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. We are not responsible for the return shipping costs unless we are at fault. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We closely inspect all items before shipping and in most cases take pictures to serve as proof. We are not responsible for any damages caused during transit. We reserve the right to approve or deny any returns.

Exceptions / non-returnable items
Certain items cannot be returned, like damaged items in such case we are not at fault. We may make exceptions at our discretion in some cases. Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Shipping

We know when you place an order you would like to receive your items as soon as possible. Most of the time, we'll get your order processed and shipped out in 1-2 business days for in stock items. During periods of high volume, that can stretch to 3 days. You will be notified once your order has shipped. We primarily ship via USPS and UPS, but some times we may use FedEx or DHL depending on a number of factors. Orders that are $35 or more ship free within in the U.S. 48 contiguous states. International customers and customers outside of the U.S.48 contiguous states are responsible for shipping costs. Orders are fulfilled and shipped out of the state of Tennessee. If you have any questions or concerns we are here to help! Email us at support@wantedpops.com