We are collectors just like you. We know the frustration of dealing with bad customer service. With Wanted Pops you never have to worry about that. We know what it's like and we put our customers first, always.
As collectors ourselves, we know that you expect your order to be packed well and with care. That's what you'll get when you order from Wanted Pops.
New Product Condition: All products are sold in NEWcondition unless otherwise noted. While we strive to ship out Mint Condition boxes, we must adhere to the manufacturer’s definition of “Mint”. See Defective Items and Shipping Damage below for clarification.
Products Shrink Wrapped by The Manufacturer: Items which are shrink wrapped by the supplier and contain items that cannot be inspected are exempt from the term “Mint Condition”. Some examples of these items are Funko Pop! Tee products, as well as, blind bags.
Products Marked as "Non-Mint" or Damaged in the Listing: Items specifically listed for sale as “Damaged” or "Non-Mint" merchandise refers to the product, not the box.
Defective Items: If your order arrives with a manufacturer’s defect, please contact email@example.com within three (3) days of receipt.Images are requiredand is determined if the defect is valid under our “New Product Condition” policy by our Customer Service team. Slight manufacturing variations including, but not limited to, minor pain flaws, product positioning, or minor box creases are not considered a defect by the supplier.
Shipping Damage:All products purchased and shipped from wantedpops.com are packaged by us, but handled by USPS, UPS, or FedEx. Risk of loss or damage for all orders will pass to the buyer upon our delivery to the carrier. Since Wanted Pops has no control over how the carriers’ handles packages, we are not responsible for damaged items during transit.
Shipping Insurance: Before orders are finalized, buyers will have a chance to purchase parcel insurance from route.com. Route is a shipping insurance company that covers packages that are lost, stolen or damaged in transit. If your package is lost or damaged in transit and you purchased Route Packaging Protection, you can file a claim at route.com or email firstname.lastname@example.org assistance with filing your claim. Our support team can only assist in answering general questions about how to file your claim, we cannot file the claim for you.
A small bend, scuff or indentation on exterior packaging can occur at any point in the manufacturing, supply or shipping processes. Damages of any sort to the clear plastic windows to include scuffs, scrapes, and indentations are not considered replaceable damage.
We do NOT guarantee against shipping damage of large items with packaging dimensions greater than 7 inches. as these larger boxes are more prone to gentle wear.
We also do NOT guarantee against shipping damage on items shipped outside of the contiguous United States or to Hawaii/Puerto Rico/Alaska (International Shipments). This includes items shipped to a mail forwarder inside the US who then ships your products to you outside of the US.
All orders are inspected and packed securely to ensure our customers receive their items display ready.
All Shipments: Orders will ship once all items ordered are in stock. Wanted Pops will not do partial order shipments. If you would like to receive in-stock items before pre-order items, it is recommended you place separate orders. “Free Shipping” only applies to in-stock items. Pre-ordered items will be subject to the appropriate shipping charges.
International Shipments: Wanted Pops cannot be held responsible for any duties or taxes imposed on your package once it leaves the United States. Please be aware of this, and safeguard against any un-calculated fees by contacting your local delivery providers for their regulations and tax procedures. We also are NOT responsible for ANY Customs or Brokerage Fees and Taxes. All international shipments require a telephone number and we are not responsible if an international shipment is returned because the local post has no way to contact the customer to collect duties and taxes.
We guarantee that your item will arrive in mint condition, subject to the restrictions spelled out above under Shipping Damage. We require photographic proof of the damage sent with your order number to Customer Support at email@example.com within three (3) days of delivery. All claims submitted after this three (3) day period will not be honored. Customer service will contact you with the next steps to receive your replacement.
Our delivery guarantee is valid through the time your order is marked “Delivered” by the carrier. We do not warranty items that are stolen, missing or misplaced once the shipping service reports they are delivered to your address. All inquiries pertaining to items marked as “Delivered” must be directed to the carrier. “Delivered to Parcel Locker”, “Unable to Deliver/Notice Left” is considered “Delivered”. Please ensure the address you enter when placing your order is complete and correct before finalizing your order.
Address Changes: If you need to make a change to your shipping address, please email firstname.lastname@example.org. This is the only way to update an address on an already placed order. We can help you with shipping address changes up until the time a shipping label is printed. Once a shipping label is printed (at which time you will receive an email notification containing a tracking number), we can no longer make any changes to your order. We are NOT responsible for your failure to submit and receive confirmation of your address change prior to your shipping label being printed.
Signature Confirmation:We offer a "Signature Confirmation" option for all priced shipping options. Our "Signature Confirmation" service does not constitute an insurance against theft or missing products.
All Pre-Orders will be charged at time of purchase to ensure the reservation of your item(s). You may cancel any pre-orders within 24 hours after your order has been placed. Any changes/cancellations after 24 hours will be subjected to a 35% cancellation fee.
We cannot accept returns/exchanges for pre-ordered item(s), with the exception to the special conditions outlined in our Return Policy.
Pre-orders require a production order to be placed with the supplier. When ordering such items you agree that the expected delivery date can change due to circumstances completely out of our control. We will keep you informed of expected delivery times which in certain circumstances may vary widely.
Pre-Order Guarantee: If for any reason we are unable to fulfill your pre-order within 1 year of your order, we will refund the full price of the product to the original form of payment. The rare instances when this will happen include:
These examples don't happen very often but if/when they do, we will notify and provide you with a full refund.
Purchase Changes After Placing Orders: Please review your purchase before submitting your order to ensure billing/shipping, quantities ordered are correct. We are not able to update quantities, add or remove items, or update the billing or shipping address after the order is confirmed and a shipping label is printed. No information can be changed once a shipping label has been printed.
Pre-Order Cancellations: Pre-Ordered items can be canceled for a full refund if requested within 24 hours of purchase.
Pre-orders cancelled after 24 hours of purchase are subject to a 35% cancellation fee (refunded to original payment).
We do not accept returns of any of the following items:
Returns of In-Stock Items:Returns of items listed as In-Stock at time of purchase are permitted within five (5) days of receipt of shipment. Refunds made after receipt of returned products do not include shipping costs paid. If your order shipped free, the cost of shipping will be calculated as $4.00 per item up to a maximum of $12.00.
All returns must be in the original, factory-sealed (if applicable) packaging and in the exact same mint condition that they were received. Products that have been opened, tampered with, altered, played with are not eligible for return. If our Returns Department finds that the items returned to us have been opened, tampered with or altered, no refund will be issued. In this case, we will notify you of the shipping cost to ship the item(s) back to you.
NOTE: Buyer will not be refunded if the product is damaged in the process of returning it to us. Customers bear the entire risk of damage in the return process and if damaged by either their inadequate packing or the carrier who ships the products back, will not be refunded.
Please do not send your item back to the manufacturer.
In order to be eligible for a return, you must email email@example.com. If your shipment qualifies for a return, instructions and a Return Merchandise Authorization (RMA) number will be provided. Returns sent back without authorization, RMA, submitted after the return window, not in its original condition, is damaged, or missing parts for reasons not due to our error, will not be refunded.
Seller Error:If we made a mistake, such as sending the wrong item, please contact us at firstname.lastname@example.org, within three (3) days of receiving the item and we will begin processing your return and replacement at no additional cost to you. Images of incorrect product(s) will be required, and replacement item(s) will be shipped once our Returns Department receives and processes the return. Items not received by our Returns Department after ten (10) days from the time an RMA is provided, will not be eligible for replacement or refund. The package will be returned to the sender. If the item is out of stock once the return has been processed, we will be unable to replace the item and we will issue a refund to the original form of payment.
Stickers: We do not guarantee any store exclusive sticker on any product unless the listing specifically calls for a particular sticker. All products that are chase variants include a "Chase" sticker as produced by Funko. The term "Shared Sticker" is a sticker that identifies it as an exclusive but not necessarily from the store who initially got the exclusive. Placement of stickers are not guaranteed to be straight or centered. Stickers are placed by the manufacturer and Wanted Pops has no control over sticker placements.
The term "Sticker not Guaranteed" means that we do not guarantee the product you receive will have any sticker or the one pictured. Pictured products that show stickers but do not specifically call for one are not guaranteed to have the sticker pictured.
Refused or Undeliverable Packages:Packages returned because of buyer error or refused delivery are subject to a restocking fee of up to 30% of the purchase price. It is the buyer’s responsibility to contact the carrier for forwarding options. Wanted Pops is not responsible for any fees associated with a forwarded delivery.
Please ensure items ordered and quantities are correct prior to finalizing your order. Wanted Pops reserves the right to refuse returns/refunds with the following reasons:
Replacements on Sold Out Items: If an item that is being returned for a replacement is not in stock at the time of a replacement request is received, Wanted Pops will issue an RMA and process a refund pursuant to our policy.
If for any of the reasons cited above your refund is approved and processed, a refund will be processed to the original method of payment. This can take anywhere from 7-10 business days depending on your card issuer. Wanted Pops can only issue a refund back to the buyer’s original form of payment.
If you do not see the refund on your original form of payment after twenty (20) days, please contact us at email@example.com. Once we verify that a credit was issued on our end, you will be responsible for contacting your card issuer for more information.
We only replace items if they are defective or damaged, as defined by the manufacturer. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org for instruction.
To provide all our customers the same chance at purchasing exclusive or non-exclusive items, or for any other reason, we reserve the right to limit quantities. Orders found to exceed the limit placed on an item will result in the cancellation of the entire order.
Products may be limited per order, per person or household, or to orders that use the same credit card, billing and/or shipping address, or share any other order attribute.
Those who use multiple email addresses, manipulate shipping addresses, place multiple, excessive orders of the same product, or try to bypass our product limits in any other way may be blocked from making future purchases.
Modifications to the Service and Prices: Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. Specific listings that detail more restrictive terms and conditions take precedence over our regular terms and conditions. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
For all other questions, comments, and inquiries, please contact us at: email@example.com