Refund policy

You may cancel your order at anytime prior to your order being shipped. Any cancellations made after your order has shipped will not be processed. If your order has shipped, you must wait until you have received your order and follow our return policy instructions for a refund. Please note that all returns are subject to a restocking fee of up to 50% of the order total and 100% shipping fee at our discretion. Wanted Pops & Collectibles offers a mint guarantee for all items unless otherwise advertised. All items returned must be in the same condition as when it was shipped to receive a refund. We are NOT responsible for items damaged during transit. We do offer shipping insurance via Route on our site & we do recommend adding the insurance to your order just in case. 

Cancellations on Pre-Order items are subject to a fee of up to 25% if the manufacturer estimated date has not been changed. Since Pre-Order estimated dates are provided to us by the manufacturers, we are unable to guarantee a definitive delivery date. If Pre-Order dates are delayed by the manufacturer two times, you will receive an email to confirm if you would like to wait for the item(s) or if you would like to cancel all or portions of your Pre-Ordered items.

***Funko POP! vinyl figures can show minor paint, glue or packaging imperfections. Funko (the maker) does NOT consider these defects. While we strive to deliver the best condition, we cannot accept returns due to minor flaws or minor package damage. Thank you for being reasonable & understanding.***

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as it was when we shipped it, unopen or unused, with tags (if applicable), and in the original packaging. 

To start a return, you can contact us at support@wantedpops.com. If your return is accepted, we will supply you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. We are not responsible for the return shipping costs unless we are at fault. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. We closely inspect all items before shipping. We take pictures and use security camera video footage to serve as proof / evidence. We are not responsible for any damages caused during transit. We reserve the right to approve or deny any returns. 

***We HIGHLY recommend adding the Route shipping insurance to your order as it is only 98 cents in most cases and it will cover your order if your package is lost, stolen or damaged during transit. We do not cover issues that are caused in transit by carrier services.***

Exceptions / non-returnable items
Certain items cannot be returned, such as damaged items in which case we are not at fault and exclusive products. We may make exceptions at our discretion in some cases. Please get in touch with us if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded back to your original payment method. Please remember, it can take some time for your bank or credit card company to process and post the refund. Depending on the payment method you chose, it can take anywhere from 3 to 10 business days on average.