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Last updated: April 2, 2026
This Privacy Policy describes how Wanted Pops & Collectibles (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from wantedpops.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully.
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information that you directly submit to us through our Services may include:
Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.
Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also see the section below, Third Party Websites and Links.
Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.
Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.
Our website also recognizes the Global Privacy Control (GPC) signal, which enables you to opt-out of certain uses or disclosures of your information. If you notify us of your preference through GPC, we will treat such signal as a valid request to opt out of sharing / targeted advertising for the associated browser or device, and, if we are able to associate the device sending the signal to a Shopify account, we will apply the opt out request to the account as well. To learn more about Global Privacy Control, you can visit https://globalprivacycontrol.org/. Other than the Global Privacy Control, we do not recognize other “Do Not Track” signals that may be sent from your web browser or device.
In certain circumstances, we may disclose your personal information to third parties for contract fulfillment purposes, legitimate purposes and other reasons subject to this Privacy Policy. Such circumstances may include:
We have in the past 12 months disclosed the following categories of personal information and sensitive personal information about users for the purposes set out above in "How we Collect and Use your Personal Information" and "How we Disclose Personal Information":
| Category | Categories of Recipients |
|---|---|
|
|
We do not use or disclose sensitive personal information without your consent or for the purposes of inferring characteristics about you.
We have “sold” and “shared” (as those terms are defined in applicable law) personal information over the preceding 12 months for the purpose of engaging in advertising and marketing activities, as follows.
| Category of Personal Information | Categories of Recipients |
|---|---|
| Identifiers such as name, e-mail address and phone number | Business and marketing partners |
| Commercial information such as records of products or services purchased | Business and marketing partners |
| Usage Data | Business and marketing partners |
The Services may enable you to post product reviews and other user-generated content. If you choose to submit user generated content to any public area of the Services, this content will be public and accessible by anyone.
We do not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.
As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.
You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.
If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority. For the EEA, you can find a list of the responsible data protection supervisory authorities here.
Please note that we may transfer, store and process your personal information outside the country you live in. Your personal information is also processed by staff and third party service providers and partners in these countries.
If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at support@wantedpops.com or contact us at 5006 University Drive W., #1871, Collegedale, TN, 37315, US.
For the purpose of applicable data protection laws and if not explicitly stated otherwise, we are the data controller of your personal information.
New Product Condition: All products are sold in NEWcondition unless otherwise noted. While we strive to ship out Mint Condition boxes, we must adhere to the manufacturer’s definition of “Mint”. See Defective Items and Shipping Damage below for clarification.
Products Shrink Wrapped by The Manufacturer: Items which are shrink wrapped by the supplier and contain items that cannot be inspected are exempt from the term “Mint Condition”. Some examples of these items are Funko Pop! Tee products, as well as, blind bags.
Products Marked as "Non-Mint" or Damaged in the Listing: Items specifically listed for sale as “Damaged” or "Non-Mint" merchandise refers to the product, not the box.
Defective Items: If your order arrives with a manufacturer’s defect, please contact support@wantedpops.com within three (3) days of receipt.Images are requiredand is determined if the defect is valid under our “New Product Condition” policy by our Customer Service team. Slight manufacturing variations including, but not limited to, minor pain flaws, product positioning, or minor box creases are not considered a defect by the supplier.
Shipping Damage:All products purchased and shipped from wantedpops.com are packaged by us, but handled by USPS, UPS, or FedEx. Risk of loss or damage for all orders will pass to the buyer upon our delivery to the carrier. Since Wanted Pops has no control over how the carriers’ handles packages, we are not responsible for damaged items during transit.
Shipping Insurance: Before orders are finalized, buyers will have a chance to purchase parcel insurance from route.com. Route is a shipping insurance company that covers packages that are lost, stolen or damaged in transit. If your package is lost or damaged in transit and you purchased Route Packaging Protection, you can file a claim at route.com or email support@wantedpops.comfor assistance with filing your claim. Our support team can only assist in answering general questions about how to file your claim, we cannot file the claim for you.
A small bend, scuff or indentation on exterior packaging can occur at any point in the manufacturing, supply or shipping processes. Damages of any sort to the clear plastic windows to include scuffs, scrapes, and indentations are not considered replaceable damage.
We do NOT guarantee against shipping damage of large items with packaging dimensions greater than 7 inches. as these larger boxes are more prone to gentle wear.
We also do NOT guarantee against shipping damage on items shipped outside of the contiguous United States or to Hawaii/Puerto Rico/Alaska (International Shipments). This includes items shipped to a mail forwarder inside the US who then ships your products to you outside of the US.
All orders are inspected and packed securely to ensure our customers receive their items display ready.
All Shipments: Orders will ship once all items ordered are in stock. Wanted Pops will not do partial order shipments. If you would like to receive in-stock items before pre-order items, it is recommended you place separate orders. “Free Shipping” only applies to in-stock items. Pre-ordered items will be subject to the appropriate shipping charges.
International Shipments: Wanted Pops cannot be held responsible for any duties or taxes imposed on your package once it leaves the United States. Please be aware of this, and safeguard against any un-calculated fees by contacting your local delivery providers for their regulations and tax procedures. We also are NOT responsible for ANY Customs or Brokerage Fees and Taxes. All international shipments require a telephone number and we are not responsible if an international shipment is returned because the local post has no way to contact the customer to collect duties and taxes.
We guarantee that your item will arrive in mint condition, subject to the restrictions spelled out above under Shipping Damage. We require photographic proof of the damage sent with your order number to Customer Support at support@wantedpops.com within three (3) days of delivery. All claims submitted after this three (3) day period will not be honored. Customer service will contact you with the next steps to receive your replacement.
Our delivery guarantee is valid through the time your order is marked “Delivered” by the carrier. We do not warranty items that are stolen, missing or misplaced once the shipping service reports they are delivered to your address. All inquiries pertaining to items marked as “Delivered” must be directed to the carrier. “Delivered to Parcel Locker”, “Unable to Deliver/Notice Left” is considered “Delivered”. Please ensure the address you enter when placing your order is complete and correct before finalizing your order.
Address Changes: If you need to make a change to your shipping address, please email support@wantedpops.com. This is the only way to update an address on an already placed order. We can help you with shipping address changes up until the time a shipping label is printed. Once a shipping label is printed (at which time you will receive an email notification containing a tracking number), we can no longer make any changes to your order. We are NOT responsible for your failure to submit and receive confirmation of your address change prior to your shipping label being printed.
Signature Confirmation:We offer a "Signature Confirmation" option for all priced shipping options. Our "Signature Confirmation" service does not constitute an insurance against theft or missing products.
All Pre-Orders will be charged at time of purchase to ensure the reservation of your item(s). You may cancel any pre-orders within 24 hours after your order has been placed. Any changes/cancellations after 24 hours will be subjected to a 35% cancellation fee.
We cannot accept returns/exchanges for pre-ordered item(s), with the exception to the special conditions outlined in our Return Policy.
Pre-orders require a production order to be placed with the supplier. When ordering such items you agree that the expected delivery date can change due to circumstances completely out of our control. We will keep you informed of expected delivery times which in certain circumstances may vary widely.
Pre-Order Guarantee: If for any reason we are unable to fulfill your pre-order within 1 year of your order, we will refund the full price of the product to the original form of payment. The rare instances when this will happen include:
These examples don't happen very often but if/when they do, we will notify and provide you with a full refund.
Purchase Changes After Placing Orders: Please review your purchase before submitting your order to ensure billing/shipping, quantities ordered are correct. We are not able to update quantities, add or remove items, or update the billing or shipping address after the order is confirmed and a shipping label is printed. No information can be changed once a shipping label has been printed.
Pre-Order Cancellations: Pre-Ordered items can be canceled for a full refund if requested within 24 hours of purchase.
Pre-orders cancelled after 24 hours of purchase are subject to a 35% cancellation fee (refunded to original payment).
We do not accept returns of any of the following items:
Returns of In-Stock Items:Returns of items listed as In-Stock at time of purchase are permitted within five (5) days of receipt of shipment. Refunds made after receipt of returned products do not include shipping costs paid. If your order shipped free, the cost of shipping will be calculated as $4.00 per item up to a maximum of $12.00.
All returns must be in the original, factory-sealed (if applicable) packaging and in the exact same mint condition that they were received. Products that have been opened, tampered with, altered, played with are not eligible for return. If our Returns Department finds that the items returned to us have been opened, tampered with or altered, no refund will be issued. In this case, we will notify you of the shipping cost to ship the item(s) back to you.
NOTE: Buyer will not be refunded if the product is damaged in the process of returning it to us. Customers bear the entire risk of damage in the return process and if damaged by either their inadequate packing or the carrier who ships the products back, will not be refunded.
Please do not send your item back to the manufacturer.
In order to be eligible for a return, you must email support@wantedpops.com. If your shipment qualifies for a return, instructions and a Return Merchandise Authorization (RMA) number will be provided. Returns sent back without authorization, RMA, submitted after the return window, not in its original condition, is damaged, or missing parts for reasons not due to our error, will not be refunded.
Seller Error:If we made a mistake, such as sending the wrong item, please contact us at support@wantedpops.com, within three (3) days of receiving the item and we will begin processing your return and replacement at no additional cost to you. Images of incorrect product(s) will be required, and replacement item(s) will be shipped once our Returns Department receives and processes the return. Items not received by our Returns Department after ten (10) days from the time an RMA is provided, will not be eligible for replacement or refund. The package will be returned to the sender. If the item is out of stock once the return has been processed, we will be unable to replace the item and we will issue a refund to the original form of payment.
Stickers: We do not guarantee any store exclusive sticker on any product unless the listing specifically calls for a particular sticker. All products that are chase variants include a "Chase" sticker as produced by Funko. The term "Shared Sticker" is a sticker that identifies it as an exclusive but not necessarily from the store who initially got the exclusive. Placement of stickers are not guaranteed to be straight or centered. Stickers are placed by the manufacturer and Wanted Pops has no control over sticker placements.
The term "Sticker not Guaranteed" means that we do not guarantee the product you receive will have any sticker or the one pictured. Pictured products that show stickers but do not specifically call for one are not guaranteed to have the sticker pictured.
Refused or Undeliverable Packages:Packages returned because of buyer error or refused delivery are subject to a restocking fee of up to 30% of the purchase price. It is the buyer’s responsibility to contact the carrier for forwarding options. Wanted Pops is not responsible for any fees associated with a forwarded delivery.
Please ensure items ordered and quantities are correct prior to finalizing your order. Wanted Pops reserves the right to refuse returns/refunds with the following reasons:
Replacements on Sold Out Items: If an item that is being returned for a replacement is not in stock at the time of a replacement request is received, Wanted Pops will issue an RMA and process a refund pursuant to our policy.
If for any of the reasons cited above your refund is approved and processed, a refund will be processed to the original method of payment. This can take anywhere from 7-10 business days depending on your card issuer. Wanted Pops can only issue a refund back to the buyer’s original form of payment.
If you do not see the refund on your original form of payment after twenty (20) days, please contact us at support@wantedpops.com. Once we verify that a credit was issued on our end, you will be responsible for contacting your card issuer for more information.
We only replace items if they are defective or damaged, as defined by the manufacturer. If you need to exchange it for the same item, send us an email at support@wantedpops.com for instruction.
QUANTITY LIMITS
To provide all our customers the same chance at purchasing exclusive or non-exclusive items, or for any other reason, we reserve the right to limit quantities. Orders found to exceed the limit placed on an item will result in the cancellation of the entire order.
Products may be limited per order, per person or household, or to orders that use the same credit card, billing and/or shipping address, or share any other order attribute.
Those who use multiple email addresses, manipulate shipping addresses, place multiple, excessive orders of the same product, or try to bypass our product limits in any other way may be blocked from making future purchases.
Modifications to the Service and Prices: Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. Specific listings that detail more restrictive terms and conditions take precedence over our regular terms and conditions. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
For all other questions, comments, and inquiries, please contact us at: support@wantedpops.com