The questions below are the most common concerns of our clients before purchasing from our store.
If you have other questions, please just send it to firstname.lastname@example.org.
- Pre-Order Questions
If you have an issue or question that requires immediate assistance, you can click the red button below to chat with our Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
We place orders based on pre-orders received. When you pre-order, we guarantee a reservation of the item for your order. Due to the limited amounts produced on some items by the manufacturer, we cannot guarantee restocks after the item is out of stock on our site.
Pre-orders only guarantee your order, it does not guarantee that you will get your item before everyone else. We do not control when we get shipments from our vendors. We do, however, ship out all pre-order items as soon as we receive and inspect our shipments.
In order to guarantee your reservation, you are charged when you place your order.